Team Leader Support Logiciel H/F
Core
Lead a team of software technicians to support users, manage incidents, and drive continuous improvement of software tools and processes.
Role type
Team Leader, Software Support
Builds
Software support services and user experience improvements
Domain
IT Services / Software Support
Deliverable
client delivery
Required skills
Team leadership, Incident management, Process improvement, Stakeholder management, Performance analysis, Recruitment & training
Preferred skills
Experience in software product lifecycle, Knowledge of internal knowledge bases
Responsibilities
Coordinate the support team to ensure efficient client request handling, Analyze service performance metrics and implement improvements, Manage complex incidents and escalations, Develop additional revenue opportunities through client needs identification, Oversee the professional development and recruitment of team members, Collaborate with Product and Development teams to evolve solutions