Receptionist - nhow Milano - Minor Hotels - Southern Europe
Core
Front Office Receptionist responsible for guest check-in/check-out, room assignment, and delivering exceptional guest experiences at nhow Milano.
Role type
Front Office Receptionist
Builds
Guest arrival/departure processes and room assignments
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Guest check-in/check-out management, Room assignment based on guest profile, Front Office system proficiency, Up-selling techniques, Local area knowledge, Multi-language communication
Preferred skills
Additional foreign languages, Hotel management degree
Technologies
Microsoft Office, TMS, Front Office systems
Responsibilities
Manage guest check-in and check-out processes, Assign rooms based on guest characteristics, Communicate guest requests and complaints to management, Promote hotel products and services, Provide local information and concierge services, Coordinate special guest requests with vendors