Delivery Center Manager| Manager DTS
Core
Manage outsourced service delivery operations, data processing, and quality controls for clients while leading multidisciplinary teams in a Managed Services environment.
Role type
Senior Delivery Center Manager (Managed Services)
Builds
Outsourced service solutions, data processing workflows, and operational efficiency improvements
Domain
Professional Services / Managed Services / Outsourcing
Required skills
Delivery Center management, Shared Services management, multidisciplinary team leadership, performance metrics management, process optimization, ITIL, Scrum, PMP, SAFe, English (fluent)
Preferred skills
AMS/Support project experience, Cloud platforms (AWS, Azure, GCP), regulated environments, BPO/SSC experience, NPS/CSAT indicators
Technologies
ITIL, Scrum, PMP, SAFe, AWS, Azure, GCP
Responsibilities
Ensure delivery of unit results aligned with KPIs (revenue, allocation, compliance, quality), lead and develop allocated teams, measure stakeholder satisfaction, strengthen university partnerships, identify process optimization and automation opportunities
Seniority
Senior, hands-on IC with strategic oversight
