Project Manager
Core
Manage day-to-day delivery of BPO projects, ensuring client satisfaction and operational performance through proactive issue resolution and team coordination.
Role type
Senior IC Project Manager (BPO)
Builds
BPO projects and client service delivery
Domain
Business Process Outsourcing (BPO)
Required skills
BPO environment experience, client relationship management, KPI monitoring, operational escalation management, remote team coordination, project tracking, problem-solving, stakeholder communication
Preferred skills
US-based client account management, primary client-facing contact experience, performance improvement initiative leadership, remote team management
Technologies
Microsoft Teams, Office 365, Windows 11
Responsibilities
Take ownership of assigned BPO project delivery, build and maintain strong client relationships, monitor operational KPIs, coordinate with internal teams on performance and quality, manage operational escalations, track action items and deadlines, provide visibility into project health and risks, support coaching and performance improvement efforts, identify process improvement opportunities
Seniority
Senior, hands-on IC