Field Operations Manager
Core
Lead cross-functional delivery teams to ensure operational and financial performance of managed services accounts, meeting contractual commitments and service levels.
Role type
Senior Managed Service Delivery Manager
Builds
Managed service delivery operations for assigned accounts
Domain
Telecommunications / Managed Services
Required skills
Managed services delivery, vendor management, contract financial management, SLA/WLA governance, cross-functional team leadership, operational risk management, continuous improvement, automation initiatives
Preferred skills
Experience with field operations, EHS compliance, service transitions
Technologies
N/A
Responsibilities
Own end-to-end service delivery against contractual commitments, monitor operational performance, manage contract costs, coordinate distributed delivery teams, lead operational governance and risk management, ensure compliance with regulations, plan service transitions, drive operational excellence
Seniority
Senior, hands-on IC