Front Desk Receptionist
Core
Greet guests, manage reservations, and serve as the primary liaison for check-in/check-out and guest inquiries at a luxury resort.
Role type
Front Desk Receptionist
Builds
Seamless guest arrival/departure experiences and operational coordination for resort departments
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Spanish (fluent), English (fluent), Opera Software proficiency, reservation management, payment processing, cross-departmental coordination
Preferred skills
Luxury service standards, cultural sensitivity, event promotion
Technologies
Opera Software
Responsibilities
Greet guests and manage check-in/check-out processes, Handle room reservations, cancellations, and modifications, Answer phone calls and respond to guest inquiries, Process payments and issue invoices, Coordinate with housekeeping and maintenance, Promote resort events and services