Port Delivery Team Leader
Core
Oversee end-to-end cruise operations across ports, airports, and destinations, ensuring seamless delivery from pre-operation through to post-operation activities.
Role type
Senior operational team leader (cruise/tourism)
Builds
Seamless guest and client experiences across ports, airports, and destinations
Domain
Tourism / Cruise industry / Logistics
Required skills
Team supervision, operational coordination, resource planning, stakeholder communication, problem solving, compliance management, documentation, crisis management
Preferred skills
Local languages, digital confidence, flexibility
Technologies
None stated
Responsibilities
Supervise and coordinate pre, during, and post operation activities across ports, airports, and destinations; Lead and motivate local operational teams; Plan and allocate staffing, transport, and supplier resources; Act as the primary escalation point for operational issues; Maintain communication with cruise lines, authorities, and internal stakeholders; Ensure compliance with safety standards and brand guidelines; Oversee operational documentation and invoicing data; Train local teams on cruise line policies; Manage staffing levels for specific operational needs; Support delivery during peak periods and exceptional situations