Learning & Development Manager
Core
Design, plan, and deliver comprehensive training programs for hotel team members to enhance skills, performance, and guest experiences.
Role type
Learning & Development Manager
Builds
Training programs, courses, and development initiatives for hospitality staff
Domain
Hospitality / Human Resources
Required skills
Instructional design, adult learning principles, LMS proficiency, training budget management, performance assessment, cross-functional collaboration, team supervision
Preferred skills
Degree in HR, Organizational Development, or Hospitality Management, experience with e-learning and blended learning methods
Technologies
Learning Management Systems (LMS), Microsoft Office
Responsibilities
Develop training programs aligned with corporate goals; monitor and review performance trends with department managers; assess existing training initiatives for improvement; manage and audit individual team member training records; oversee departmental programs like food safety and alcohol awareness; supervise and coach team members to foster a positive environment
Seniority
Mid-level, hands-on IC