Front Office Ambassador
Core
Welcome and engage guests in the hotel lobby, anticipate their needs, and ensure a personalized, safe, and high-quality service experience.
Role type
Front Office Ambassador (Lobby Ambassador)
Builds
Guest service interactions and hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, proactive service anticipation, conflict resolution, safety compliance, accessibility assistance, VIP recognition, emergency procedure knowledge, brand standards adherence
Preferred skills
Multilingual communication, disability support expertise, high emotional intelligence
Technologies
Property management systems (PMS), communication tools
Responsibilities
Send pre-arrival emails and questionnaires to gather guest information; Recognize guests and build rapport to develop personal contact; Manage guest schedules to anticipate needs; Address service needs professionally and timely; Engage guests in conversation about their stay and local attractions; Actively listen and resolve issues using brand processes; Assist other employees to ensure proper coverage; Provide assistance to individuals with disabilities; Ensure safety and security of guests and employees; Apply hotel regulations and safety policies strictly.