Kundenberater/in Verkauf und Retention 80-100%
Core
You advise customers and manage retention for TV, Internet, fixed-line, and mobile services, finding solutions that match their needs and preventing churn.
Role type
Customer success and sales specialist (telecommunications)
Builds
Customer retention offers, contract renewals, and cross-selling/up-selling solutions for residential and business clients
Domain
Telecommunications (TV, Internet, Fixed-line, Mobile)
Deliverable
product features
Required skills
Customer advisory, sales, retention management, conflict resolution, CRM system usage, Microsoft Office
Preferred skills
Telecommunications industry knowledge, mobile/internet/fixed-line product expertise, technical understanding
Responsibilities
Advise customers on TV, Internet, fixed-line, and mobile services; Convert switching customers by understanding their needs; Develop customer retention offers and identify cross-selling/up-selling opportunities; Handle complaints and cancellation requests; Analyze cancellation reasons to improve retention
Seniority
Mid-level, experienced IC
