Temporary Case Executive
Core
Manage service personnel cases, resolve benefits-related queries, and administer service schemes including eligibility checks and benefit disbursement.
Role type
Case Executive (Benefits & Service Administration)
Builds
Service schemes and benefits administration processes
Domain
Human Resources / Benefits Administration
Deliverable
client delivery
Required skills
Case management, Eligibility verification, Benefits administration, Data discrepancy investigation, Appeals handling, Record maintenance, Policy interpretation, Multi-channel communication (phone/email/online), Microsoft Office (Excel/Outlook)
Responsibilities
Manage service personnel cases and resolve service scheme and benefits-related queries, Handle enquiries through phone, email and online channels, Administer service schemes including eligibility checks and disbursement, Verify and update HR and benefits records, Investigate and follow up on data discrepancies, Manage appeals and deviation cases, Maintain accurate case records and handle complaints, Monitor case progress and contribute to service quality targets
