Customer Support Services Specialist
Core
Initial point of entry for customer inquiry resolution via phone, email, chat, or service cases on human resources topics including payroll, benefits, and HR compliance.
Role type
Customer Support Specialist (Contact Center)
Builds
TriNet HR services for small to midsize businesses
Domain
Human Resources / Payroll / Benefits
Deliverable
client delivery
Required skills
Customer service, HR/payroll/benefits knowledge, CRM management, triage and escalation, KPI tracking, Microsoft Office, PeopleSoft, Salesforce, contact center technologies
Preferred skills
Bilingual (English + another language), 2+ years HR experience