Guest Relations Manager- Hilton & Hilton Garden Inn Bengaluru Embassy Manyata Business Park
Core
Primary point of contact for guests ensuring personalized attention, building relationships, and enhancing stay experiences.
Role type
Guest Relations Manager
Builds
Memorable guest experiences and guest loyalty
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest interaction, VIP service, problem solving, cross-departmental coordination, guest feedback reporting, PMS familiarity
Preferred skills
Luxury hospitality experience, additional languages
Responsibilities
Welcome guests and handle inquiries, proactively check in to ensure satisfaction, deliver tailored service to VIPs, resolve guest concerns, coordinate with departments, collect and report guest feedback