Reservations Agent
Core
First point of contact for guests, responsible for processing reservations, maximizing room and rate yield, and ensuring timely responses to enquiries.
Role type
Reservations Agent
Builds
Hotel room bookings and group/event arrangements
Domain
Hospitality / Hotel Operations
Required skills
Reservation processing, multi-channel communication, upselling, group management, billing/invoicing, rate management, system data entry, cross-functional liaison
Preferred skills
Creativity in guest engagement, knowledge of French culture, luxury service mindset
Technologies
Hotel reservation systems, rate management software
Responsibilities
Process and input group, FIT, and corporate reservations; Answer calls promptly and obtain relevant guest information; Update group checklists and send invoices; Liaise with Sales and F&B teams for event arrangements; Maintain and update rate manuals and computer system rates; Maximize occupancy and rate yield through a positive selling approach.