Workplace Experience Associate* – Cleaning & Hospitality Services
Core
Operational management and quality assurance of cleaning, hygiene, landscaping, and hospitality services for an international consumer goods manufacturer.
Role type
Workplace Experience Associate (Facility Services Management)
Builds
Clean, safe, and efficient workplace environments for corporate clients
Domain
Corporate Real Estate / Facility Management / Hospitality Services
Required skills
Vendor management, Quality assurance, Stakeholder coordination, Scope management, Project support, Reporting, Health & safety compliance, Process optimization, Relationship building, Communication
Preferred skills
Facility Management background, Customer service experience, Audit process knowledge, SLA understanding, Ticketing/Reporting tools
Technologies
MS Office (Excel, PowerPoint, Outlook), Ticketing systems, Survey tools
Responsibilities
Coordinate service providers across cleaning, hygiene, landscaping, and reception; Conduct quality audits and service inspections; Manage vendor performance via scorecards; Liaise between clients, vendors, and internal teams; Handle customer inquiries and feedback; Support health and safety checks; Document and report on service quality and performance; Optimize service processes.
Seniority
Mid-level, hands-on operational role
