Customer Support Operations Manager NZ
Core
Lead a high-performing team of Field Services Engineers to deliver operational service delivery, ensuring profitability, service efficiency, and productivity for the Customer Support business.
Role type
Senior Customer Support Operations Manager
Builds
Customer support services and operational service delivery for healthcare imaging and monitoring systems
Domain
Healthcare technology / Medical Imaging
Required skills
P&L management, team leadership, change management, conflict resolution, SLA management, workforce planning, analytics, stakeholder management
Preferred skills
Engineering or healthcare/science degree, field service engineering experience, revenue target achievement
Technologies
analytics and decision-making tools
Responsibilities
Manage escalations as local point of contact, ensure services meet SLAs, resolve issues across product lifecycle, coordinate with cross-functional teams, manage P&L for defined district, recruit and retain engineers, coach and mentor team, ensure health and safety compliance, maintain install base accuracy.
Seniority
Senior, hands-on IC with leadership responsibilities