Head of Air Freight Customer Operations, Asia Pacific
Core
Lead the implementation of Air Freight Customer Operations strategy and policies across the Asia Pacific region to ensure scalable, aligned execution with global standards. (via careerplan.io/jobs/5903603883-head-of-air-freight-customer-operations-asia-pacific-at-dhl-global-forwarding)
Role type
Senior leadership, regional operations head
Builds
Regional Air Freight Customer Operations strategy and execution
Domain
Logistics / Air Freight Forwarding
Required skills
Strategic planning, regional integration, stakeholder management, people leadership, customer relationship management, cross-functional collaboration, data quality improvement, risk visibility, operational orchestration
Preferred skills
Multinational environment experience, large corporate organization experience
Technologies
Control Tower, myDHLi, dashboards, source-of-truth reporting
Responsibilities
Integrate Customer Operations/Control Tower across countries, calibrate regional activation and priorities, support country leaders with guidance and escalation, identify cross-country gaps and convert to regional actions, protect defined Customer Operations scope, use approved systems for decision support, contribute to the move from processing to orchestration
Seniority
Senior, hands-on IC
