Customer Support & Operations (NL-sprekend)
Core
First point of contact for customers, resolving tickets and disputes while using AI to improve processes and reduce inefficiencies.
Role type
Customer Support & Operations Specialist
Builds
Customer satisfaction and operational efficiency for government and healthcare clients in the energy sector
Domain
Energy sector, SaaS
Required skills
Ticket resolution, dispute resolution, process improvement, AI tool usage, data analysis, Excel, CRM systems
Preferred skills
Energy sector experience, billing process knowledge, Jira/HubSpot/Confluence experience
Responsibilities
Resolve customer tickets via email and phone, resolve disputes with suppliers and grid operators, process account mutations and manage mandates, spot errors and inefficiencies, use AI tools to work smarter, improve processes and update manuals
Seniority
Mid-level, hands-on IC