Dutch Speaking Customer Experts for Mercedes-Benz - Work Remote In Greece
Core
Provide world-class support to Mercedes-Benz customers, reflecting the brand's luxury and precision.
Role type
Customer service representative (automotive)
Builds
Customer support for Mercedes-Benz vehicle owners
Domain
Automotive industry
Deliverable
client delivery
Required skills
Native or fluent Dutch (spoken and written), automotive industry experience, luxury customer service experience, digital literacy, troubleshooting automotive software
Preferred skills
Experience with navigation systems, experience with service appointments
Technologies
Automotive support systems, digital channels
Responsibilities
Assist vehicle owners with inquiries regarding technical specifications, service appointments, and navigation systems; Manage communication across various digital channels; Troubleshoot automotive software and digital interface concerns; Maintain detailed customer records and feedback loops; Collaborate with internal technical teams to resolve complex automotive product queries; Uphold the highest quality standards expected of a luxury global brand through professional correspondence.
