Automation Specialist
Core
Design and implement automated solutions to eliminate repetitive tasks, integrate systems, and improve operational scalability within an MSP environment.
Role type
Automation Specialist (IC)
Builds
Automated workflows, API integrations, and custom scripts for ticketing, reporting, and system management.
Domain
Managed Service Provider (MSP) / IT Operations (via careerplan.io/jobs/59-00E-5F-C65-automation-specialist-at-leadingit)
Required skills
Process engineering, scripting (PowerShell, Python), API integration, MSP tool proficiency, security-focused automation
Preferred skills
Microsoft 365 Copilot, cloud automation, SIEM/SOAR tools
Technologies
Power Automate, Zapier, ConnectWise Automate, IT Glue, Manage, PowerShell, Python, Microsoft 365, Copilot, SIEM, SOAR
Responsibilities
Identify process inefficiencies and create automated solutions; Build and manage automations across tools; Integrate internal and client-facing platforms using APIs and middleware; Document all workflows and automation logic; Monitor and maintain automation stability and performance; Partner with service and operations teams to prioritize high-impact improvements.
Seniority
Mid-level, hands-on IC