L2 Field Engineer
Core
Provide Level 2 technical support and on-site hardware deployment for a diverse client base, resolving escalated issues and performing PC imaging.
Role type
L2 Field Engineer (IT Support)
Builds
Client support solutions and hardware deployments
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
hardware deployment, PC imaging, remote troubleshooting, problem diagnosis, customer support, documentation, process improvement
Preferred skills
CompTia A+, CompTia Network+
Responsibilities
Handle client support requests, deploy hardware, perform PC imaging, travel on-site to clients, troubleshoot escalated issues, create and maintain documentation
Seniority
Mid-level, hands-on IC (via careerplan.io/jobs/59-00E-05-074-89-40A-l2-field-engineer-at-leadingit)