Desktop & Field IT Support Specialist
Core
Provide Tier 2 desktop, field, and remote IT support, troubleshooting hardware, software, and network connectivity for business users.
Role type
Senior IC Desktop & Field IT Support Specialist
Builds
Maintains and supports hardware and software applications, manages IT assets, and ensures network connectivity.
Domain
Enterprise IT / Desktop Support
Required skills
Windows troubleshooting, Active Directory management, hardware imaging (PXE), network connectivity troubleshooting, mobile device support, ITIL ticket management, hardware and software troubleshooting
Preferred skills
Citrix support, ServiceNow experience, Microsoft Teams administration (via careerplan.io/jobs/g57d0d08-desktop-field-it-support-specialist-at-e-virtual-recruiting-career-network)
Technologies
Active Directory, Citrix, Windows 10, Office 365, ServiceNow, PXE, Remote Desktop
Responsibilities
Troubleshoot Windows computers, laptops, phones, printers, and mobile devices; Image PCs and laptops via PXE; Manage and maintain IT assets; Provide basic Active Directory support including password resets; Coordinate issue resolution with internal teams and vendors; Perform regional travel to field offices.
Seniority
Mid-level, hands-on IC