Sr. Manager, Technical Customer Success
Core
Lead and scale a team of Technical Customer Success Managers (TSMs) to drive adoption, retention, and expansion for enterprise engineering customers using an Agentic SDLC platform. (via careerplan.io/jobs/59-004-DC-279-sr-manager-technical-customer-success-at-port)
Role type
Senior Manager, Technical Customer Success
Builds
A high-performing team of 8-12 TSMs supporting enterprise and mid-market engineering organizations
Domain
SaaS / Developer Tools / DevOps / Platform Engineering
Required skills
People leadership, team strategy, playbooks creation, data-driven decision making, commercial instincts, executive communication, technical credibility
Preferred skills
Building teams from scratch, internal developer portals, AI-assisted engineering workflows
Technologies
CI/CD, Kubernetes, Infrastructure as Code, cloud providers
Responsibilities
Manage and develop a team of 8 TSMs, build team culture and career paths, define metrics for team health, engage directly with engineering executives and CTOs, collaborate with Account Executives and Solutions Architecture
Seniority
Senior, hands-on IC with management responsibilities
