Senior Manager, Customer Engineering - Central Eastern Europe
Core
Lead a team of Customer Engineers to own the full customer technical journey from discovery through adoption, retention, and expansion for enterprise clients.
Role type
Senior Manager, Customer Engineering (Player-Coach)
Builds
High-performing quota-carrying technical teams delivering architectural design and technical validation
Domain
SaaS, Cloud, and Infrastructure
Deliverable
client delivery
Required skills
Team leadership and coaching, Pipeline and forecasting, Commercial accountability, Deal coaching and technical strategy, Operational excellence, AI and productivity enablement, Cross-functional leadership
Preferred skills
Prior quota-carrying Solutions Engineering or Sales Engineering experience, Architectural mindset, Revenue acumen, Technical fluency in Internet fundamentals
Technologies
AI agents, LLMs, automation tools
Responsibilities
Recruit, onboard, coach, and retain a diverse team of Customer Engineers; Manage opportunity pipeline and forecast new business/outcomes; Partner with Sales and regional leadership on account planning; Accompany Customer Engineers on critical calls and QBRs for coaching; Ensure team efficiency within GTM processes; Champion adoption of AI tools; Serve as the voice of the team in leadership meetings
Seniority
Senior, hands-on IC manager
