Customer Care Officer AUS
Core
Managing customer orders, enquiries, and support for hearing technology products to ensure seamless customer experiences.
Role type
Customer Care Officer
Builds
Customer support and order fulfillment for hearing devices
Domain
Medical devices / Hearing technology
Deliverable
client delivery
Required skills
Inbound/outbound call management, order processing, data entry accuracy, Microsoft Office proficiency, Salesforce experience
Preferred skills
Experience in regulated industries, troubleshooting hearing devices
Responsibilities
Responding to customer enquiries via phone and email, processing customer orders accurately, recording customer interactions in Salesforce, investigating and resolving customer complaints, providing basic product information and troubleshooting support, escalating complex technical enquiries, collaborating with Production and Logistics teams
Seniority
Individual Contributor, 2+ years experience
