Consultant Journey & Retention Manager
Core
Design and optimize the end-to-end journey for consultants to drive engagement, retention, and performance within a direct selling or FMCG environment.
Role type
Consultant Journey & Retention Manager
Builds
Consultant engagement programs, retention strategies, and digital enablement initiatives
Domain
Direct selling / FMCG / Beauty / Wellness
Deliverable
product features
Required skills
Customer journey mapping, CRM management, loyalty program design, data analytics, stakeholder management, cross-functional collaboration, training and development, digital communications
Preferred skills
Experience in direct selling, FMCG, beauty, wellness, or skin care industries
Responsibilities
Analyze feedback and data to improve consultant retention strategies, manage multiple initiatives across Sales, Marketing, and Digital teams, and implement digital enablement programs.
Seniority
Mid-level, hands-on manager