Technical Account Manager
Core
Manage technical relationships for chatbot and conversational AI solutions, ensuring successful implementation, integration, and ongoing performance for clients.
Role type
Technical Account Manager (Conversational AI & API focus)
Builds
Chatbot and conversational AI solutions, API integrations
Domain
Artificial Intelligence / Conversational AI / API Integration
Deliverable
production ML models
Required skills
Chatbot / Conversational AI platforms, API Testing (REST), Postman, JSON/HTTP/Status codes, Root-cause analysis, System-to-system communication, Technical documentation
Preferred skills
NLP/LLM/Voicebot solutions, Webhooks/SDKs/SQL/JavaScript, API automation/monitoring, Jira/ServiceNow/Salesforce/Zendesk, SaaS/Enterprise experience, Cloud platforms
Responsibilities
Act as primary technical point of contact for customers, Drive customer onboarding and product adoption, Configure and optimize chatbot workflows, Perform API testing and validate integrations, Troubleshoot technical issues and coordinate with engineering, Translate technical concepts for stakeholders, Prepare technical documentation and integration guides