Training Manager
Core
Execute and manage training delivery across a portfolio of QSR stores, ensuring staff and leadership meet operational, food safety, and brand standards.
Role type
Senior IC Training Manager (QSR/Retail)
Builds
Operational readiness for new store openings and revamps
Domain
Quick Service Restaurant (QSR) / Retail
Required skills
Training delivery and facilitation, Training planning and scheduling, Trainer management and coaching, Competency assessment, Gap analysis, Stakeholder engagement with store management, Compliance monitoring, Report generation
Preferred skills
Registered Assessor/Facilitator accreditation, Experience in QSR/Retail/Hospitality, Senior Trainer or Team Lead background
Technologies
Learning Management Systems (LMS), Digital learning tools
Responsibilities
Deliver classroom and on-the-job training for induction, product knowledge, and food safety; Coordinate training schedules for new store openings; Coach and manage a team of trainers; Monitor training completion and employee competence; Identify and address skills gaps; Provide post-opening support and coaching.
Seniority
Mid-Senior, hands-on IC