Assistant Manager – Logistics & Customer Service
Core
Own secondary logistics execution and customer service operations for Glanbia's distribution network, managing order fulfilment from the plant to key trade customers.
Role type
Assistant Manager, Logistics & Customer Service
Builds
Order-to-dispatch cycle, secondary logistics routes, and customer service interactions for trade partners.
Domain
FMCG / Nutraceuticals distribution
Required skills
Order management, secondary logistics planning, transporter management, customer claims handling, KPI tracking (OTIF, OFR), process improvement, stakeholder coordination, root-cause analysis, SAP & SAP B1 proficiency, TMS usage.
Preferred skills
Management qualification in Supply Chain/Logistics, FMCG/nutraceuticals industry experience, Gujarati language fluency.
Technologies
SAP, SAP B1, TMS
Responsibilities
Receive and validate purchase orders against stock; coordinate dispatch plans; plan truck requirements and track shipments to POD; handle customer confirmations, notifications, and escalation; manage claims, returns, and damaged goods; maintain weekly dispatch plans and stock allocation; monitor transporter SLAs; report monthly KPIs; implement process improvements in order and claims workflows.
Seniority
Mid-Senior, hands-on IC
