Customer Service Associate
Core
Provide professional customer service to IB Community members by managing inquiries, assessing needs, and handling complaints across a broad range of products and systems.
Role type
Customer Service Associate
Builds
Customer support operations and satisfaction
Domain
Financial Services / Customer Support
Deliverable
client delivery
Required skills
Customer support experience, CRM systems proficiency, Call handling, Active listening, Multi-tasking, Time management, English (fluent), French or Spanish (native-level)
Responsibilities
Provide information on IB products and services; Handle complaints via telephone; Communicate company policies and procedures; Deal with critical situations like examination emergencies; Liaise with internal stakeholders to resolve issues; Refer inquiries to appropriate escalation points; Report trends and issues to champion the customer internally; Make recommendations for service improvements.
