Training Manager
Core
Execute and manage training delivery across a portfolio of QSR/Retail stores to ensure staff and leadership meet operational, food safety, and brand standards.
Role type
Senior Training Manager (QSR/Retail Operations)
Builds
Operational capability and compliance in high-volume store environments
Domain
Quick Service Restaurant / Retail / Hospitality
Required skills
Training delivery and facilitation, Training planning and scheduling, Trainer management and coaching, Skills gap analysis, Operational standards knowledge, Assessment and competency evaluation, Stakeholder engagement with store management, Compliance monitoring, New store readiness coordination, Continuous improvement of learning interventions
Preferred skills
Registered Assessor/Facilitator accreditation, Experience in Senior Trainer or Team Lead roles, QSR/Retail/Hospitality background
Technologies
Learning Management Systems (LMS), Digital learning tools, Training administration software
Responsibilities
Deliver practical classroom and on-the-job training for induction, product knowledge, and food safety; Identify training needs and capability gaps through store visits and audits; Coordinate training for new store openings and revamps; Coach and manage a team of trainers; Monitor training completion rates and mandatory compliance; Provide feedback on training materials and SOPs to improve effectiveness
Seniority
Senior, hands-on IC