Front Office Executive
Core
Process guest check-ins, verify identity and payment, assign rooms, manage accounts, and handle daily reporting and cash balancing for hotel guests.
Role type
Front Office Executive (Guest Services)
Builds
Guest room assignments and accurate guest accounts
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest check-in processing, payment verification, room assignment, daily reporting, cash handling, loss prevention reporting, employee coaching, guest relations, POS system usage, safety compliance
Preferred skills
Supervisory experience, related work experience
Responsibilities
Process guest check-ins and verify identity and payment, assign rooms and activate keys, set up guest accounts and enter loyalty information, compile daily reports and balance cash, assist management in training and coaching employees, welcome guests and address service needs, handle guest requests and follow up to ensure resolution, process payments and vouchers, notify security of theft reports, maintain safety standards and confidentiality
Seniority
Non-Management, Entry to Mid-Level