Teamleader Customer Team V-ZUG
Core
Strategically and operationally lead the V-ZUG Customer Team to ensure professional, customer-oriented support and service delivery for assigned clients.
Role type
Team Leader / Customer Service Manager
Builds
End-to-end customer support services and operational processes for V-ZUG clients
Domain
Home appliances retail / Customer service operations
Deliverable
client delivery
Required skills
Team leadership, strategic planning, operational management, resource planning, recruitment, performance management, process optimization, cross-functional collaboration, innovation in service design
Preferred skills
Experience in team development, organizational change management
Responsibilities
Lead the V-ZUG Customer Team strategically and operationally, ensure quality and efficiency of customer support, manage team building and development, coordinate staff schedules and recruitment, drive service innovation, collaborate with internal departments for end-to-end customer care, contribute to organizational leadership topics