SPS Associate [T4], SPS T4
Core
First-line support associate resolving seller trouble tickets via phone, chat, and email to ensure high-quality seller experiences.
Role type
Customer support associate (Selling Partner Support)
Builds
Seller support interactions and ticket resolutions
Domain
E-commerce / Customer Support
Deliverable
client delivery
Required skills
English fluency, customer service, process improvement, Microsoft Office, Excel, data interpretation, logical reasoning
Responsibilities
Respond to seller queries via phone, chat, and email; Handle global seller queries across time zones; Resolve tickets as first point of contact; Escalate issues appropriately; Identify trends and suggest improvements; Maintain performance metrics (quality, productivity, FCR).
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