Representative, Customer Service
Core
Manage the full Quote-to-Cash process for current and potential customers, including quotations, order processing, shipment scheduling, and issue resolution.
Role type
Customer Service Representative (Order Fulfillment)
Builds
Sales quotations, purchase orders, shipment schedules, and rebate claims for industrial connectivity products.
Domain
Industrial networking and connectivity (copper, fiber, wireless infrastructure)
Required skills
SAP system proficiency, order management, shipment tracking, quotation generation, stakeholder coordination, rebate processing, warranty support
Preferred skills
Knowledge of CommScope products, experience with pricing tools
Responsibilities
Prepare sales quotations and perform lead-time checks; process purchase orders and sample requests; monitor and expedite shipment schedules; conduct regular calls to review backlog and resolve delivery issues; process rebates and stock returns; support quality and warranty processes.
Seniority
Mid-level, hands-on IC