Sr Customer Service Representative
Core
Senior Customer Service Representative handling complex inquiries, order entry, quoting, and inventory management for industrial automation products.
Role type
Senior Customer Service Representative
Builds
Engineered systems, products, and services for industrial automation
Domain
Industrial automation, robotics, IIoT
Deliverable
client delivery
Required skills
product knowledge, negotiation, order management, inventory sourcing, shipping logistics, coaching
Preferred skills
driving record
Technologies
telephone, fax, email, electronic ordering systems
Responsibilities
Respond to complex customer inquiries and provide quotes; Place customer orders via multiple channels; Negotiate sale and purchase prices to influence gross profit; Adjust pricing based on competition; Build customer relationships to drive repeat business; Order items to maintain appropriate inventory levels; Expedite backorders and prepare shipments; Source products from branch, distribution center, or supplier inventory; Determine cost-effective shipping methods; Handle customer returns; Provide coaching and guidance to less experienced representatives.
Seniority
Senior, hands-on IC
