SUPERVISEUR(SE) SERVICE CLIENT H/F
Core
Supervising and leading the customer service team to ensure high-quality support across all channels for a custom window blind and shade e-commerce company.
Role type
Senior Customer Service Team Lead / Supervisor
Builds
Customer service operations and team performance for an e-commerce brand
Domain
E-commerce / Home Improvement
Deliverable
dashboards & analysis
Required skills
Team leadership, CRM proficiency, process improvement, data analysis (CSAT), crisis management, cross-channel coordination
Preferred skills
Coaching and mentoring, initiative, operational excellence
Responsibilities
Organize and distribute workloads across tickets, chats, calls, and physical showroom; monitor key performance indicators to drive quality; resolve complex client issues; coach team members and provide constructive feedback; synthesize customer feedback to improve processes.
Seniority
Senior, hands-on IC