French Speaking CX Specialist - Work In Sofia, Bulgaria
Core
Deliver exceptional omnichannel support to international clients, resolving complex inquiries with empathy and efficiency.
Role type
French-speaking Customer Experience (CX) Specialist
Builds
Customer support services for international clients
Domain
BPO / Customer Support Services
Deliverable
client delivery
Required skills
Native or fluent French (spoken and written), English proficiency, CRM system management, KPI tracking
Preferred skills
Previous experience in Customer Support Services or contact center environment
Responsibilities
Deliver omnichannel support, resolve complex customer inquiries, maintain accurate customer interaction records, collaborate with cross-functional teams to improve client experience, meet and exceed individual and team-based KPIs, participate in ongoing product and communication training
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