Business Architect CRM
Core
Translating complex business challenges into clear architectures to support the customer journey and replace the current CRM system.
Role type
Senior Business Architect (Customer Interaction Services)
Builds
Solution architectures, value stream roadmaps, and integrated service solutions for the Kadaster organization.
Domain
Public sector (Kadaster) + Customer Interaction Services
Required skills
Business architecture, Solution architecture, CRM implementation, process improvement, stakeholder alignment, IT strategy, documentation, value stream mapping
Preferred skills
Compliance, continuity planning, platform transition
Technologies
Modern CRM applications
Responsibilities
Define solution architecture, align projects and stakeholders, improve processes, contribute to organizational vision and strategy, develop understandable and integrable architectures, support value stream roadmaps.
Seniority
Senior, hands-on IC