Senior Support Engineer

Polska💼 Full-time🗓 2026-09-24 → 2026-09-27

Core

Senior IT support engineer providing executive-level technical support, infrastructure management, and onboarding for Snowflake's enterprise technology environment.

Role type

Senior Support Engineer (IT Infrastructure & Executive Support)

Builds

IT infrastructure, user support workflows, and onboarding processes for enterprise clients and internal teams

Domain

Enterprise IT / Cloud Infrastructure

Deliverable

client delivery

Required skills

Mac OS administration, Active Directory, Office 365, Google Workspace, Jamf, ServiceNow, JIRA, Zoom, network troubleshooting, change control, server room administration

Preferred skills

AI-native mindset, project management basics, executive stakeholder management

Responsibilities

Develop business relationships with ET departments, manage global support tickets, troubleshoot client-side network issues, prepare new hire hardware, run new hire orientations, maintain local inventory, provide A/V support, document SOPs

Seniority

Senior, hands-on IC

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About Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset, who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowf