Seasonal Call Center Tier 1 Agents (Onsite in Holland, OH) - $25 an hour
Core
Handle inbound customer calls and monitor overnight tickets for a technology solutions provider, resolving entry-level issues and escalating complex problems.
Role type
Tier 1 Call Center Agent
Builds
Customer support interactions and ticket resolution workflows
Domain
Telecommunications and IT Support
Deliverable
client delivery
Required skills
Inbound call handling, ticket analysis and creation, rapid equipment troubleshooting, escalation protocols, Microsoft Office proficiency, multitasking
Preferred skills
Empathy, calm under pressure, strong telephone etiquette, organization
Responsibilities
Answer inbound customer calls, analyze customer equipment problems, create or update tickets, escalate issues to appropriate teams, provide accurate notes on procedures performed, test configurations
Seniority
Entry-level, individual contributor
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