Senior Key Account Manager
Core
Senior Account Manager owning complex merchant portfolios, acting as a trusted advisor and single point of contact for high-value clients in the payments and fintech sector.
Role type
Senior individual contributor account manager
Builds
Global card processing, digital wallet infrastructure, cross-border merchant accounts, and alternative payment methods for PSPs, EMIs, and neobanks
Domain
Fintech, Payments, Financial Services
Deliverable
client delivery
Required skills
B2B relationship management, complex merchant onboarding, risk assessment, compliance knowledge (KYC/KYB, AML), upselling and cross-selling, portfolio performance monitoring, mentoring and coaching, strategic thinking, data analysis
Preferred skills
Experience in regulated entities (payments/banking/fintech), higher education in Business/Economics, fluency in Russian
Technologies
None stated
Responsibilities
Own portfolio of high-value merchants and act as single point of contact; Lead onboarding of complex/high-risk merchants with compliance collaboration; Handle escalations and sensitive client situations; Identify growth opportunities and drive retention; Monitor portfolio performance and flag risks; Mentor and coach junior Account Managers; Act as client voice to shape product and process improvements
Seniority
Senior, hands-on IC with mentorship responsibilities
