2º Jefe/a de Recepción - Finca la Bobadilla 5* - (Almería)
Core
Second Front Office Manager supporting the department head at a 5-star luxury hotel in Almería, ensuring exceptional guest experiences and operational excellence.
Role type
Senior Front Office Manager (Second in Command)
Builds
Guest check-in/out, room assignments, billing, VIP/guest requests, and daily front office operations
Domain
Luxury Hospitality / Hotel Management
Required skills
Front Office supervision, Guest relations, Team leadership, PMS management, Problem-solving, Shift coordination, Administrative controls, Service orientation, VIP handling, Departmental coordination
Preferred skills
Luxury environment experience, Additional languages, Ulyses PMS expertise
Responsibilities
Supervise daily operations alongside the Front Office Manager, Ensure personalized guest service, Manage check-in/out, room allocation, billing, and payments, Resolve guest incidents and requests, Follow up on VIPs and special requests, Coordinate with Housekeeping and other departments, Organize team shifts and tasks, Train and develop Front Office staff, Monitor departmental procedures and standards, Perform cash controls and administrative tasks, Track guest feedback and propose service improvements, Assume operational responsibility in the Manager's absence