Sales Account Manager
Core
Manage and grow a portfolio of B2B customers using Telematics products (GPS Tracking, Asset Tracking, Vision Solutions, IoT) by nurturing relationships and driving retention.
Role type
Account Manager (B2B SaaS/Telematics)
Builds
Customer retention, account growth, and solution adoption for Telematics products
Domain
Automotive/Logistics Telematics and IoT
Deliverable
client delivery
Required skills
B2B account management, relationship building, CRM proficiency, cross-sell/upsell strategies, data analysis, stakeholder collaboration
Preferred skills
Experience with Salesforce, knowledge of IoT/Telematics solutions, training and development
Technologies
Salesforce CRM, reporting tools, dashboards
Responsibilities
Own a portfolio of existing customers and serve as their main point of contact; Build strong, trust-based relationships through regular check-ins and performance reviews; Act as the customer advocate within the business, ensuring timely resolution of queries or issues; Support customers in maximizing the use of their Telematics solutions; Monitor account health using CRM and reporting tools to proactively prevent churn; Conduct account reviews to align solution usage with business objectives; Identify and action opportunities for cross-sell and upsell within your account base; Work closely with the sales and marketing teams to introduce new features and services; Maintain accurate and up-to-date customer information and interactions within Salesforce CRM; Use reporting tools and dashboards to track account performance, renewal dates, and usage trends; Collaborate with Technical Support, Operations, and Finance to ensure seamless customer service; Share customer insights to help shape future product development and service offerings; Provide feedback on processes and customer pain points to enhance the customer journey; Engage in regular training and development to stay current on our evolving product suite.