Front Office Manager
Core
Leading the daily operations of the Front Office to ensure seamless guest experiences from check-in to departure.
Role type
Front Office Manager
Builds
Guest experiences and operational efficiency for a boutique hotel in Amsterdam
Domain
Hospitality / Hotel Management
Required skills
Team leadership and coaching, Guest experience management, Operational process optimization, Scheduling and rostering, Cross-departmental collaboration, Upselling and revenue generation
Preferred skills
Hands-on floor presence, Problem-solving under pressure, Training and development of staff, Commercial awareness, Adaptability in a developing environment
Technologies
PMS, Opera, Microsoft Office
Responsibilities
Lead, coach, and motivate the Front Office team; Maintain high standards of guest service from arrival to departure; Optimize procedures, workflows, and handovers; Create and manage staff schedules; Train and mentor new colleagues; Collaborate with Housekeeping, Reservations, F&B, Events, and Maintenance; Identify commercial opportunities for upselling; Handle guest complaints professionally; Uphold quality, service, and brand image.
Seniority
Mid-level Manager, hands-on leadership