Front Desk Guest Service Executive - Conrad Singapore Orchard
Core
Manage daily front office operations and guest services, ensuring outstanding service and memorable experiences for guests at a luxury hotel.
Role type
Front Desk Guest Service Executive
Builds
Guest check-in/check-out processes, room allocations, and hospitality experiences
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest relations, check-in/check-out management, team leadership, conflict resolution, hotel systems proficiency, VIP handling, group coordination, emergency response, regulatory compliance
Preferred skills
Luxury hospitality experience, pressure management, multitasking, computer literacy
Responsibilities
Manage check-in and check-out procedures, resolve guest concerns and complaints, lead front desk agents, coordinate with housekeeping and other departments, handle room reservations and special requests, manage group arrivals and departures, ensure room quality standards, handle emergency calls, maintain accurate logs and credit policies.
Seniority
Mid-level, hands-on IC