Front Office Supervisor
Core
Supervise front office operations, manage guest check-in/check-out, and coordinate service delivery to ensure hotel standards are met.
Role type
Front Office Supervisor
Builds
Guest services and room revenue
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, cash handling, up-selling, Opera system, team coaching, policy compliance, VIP handling, phone management, meeting coordination
Preferred skills
Supervisory skills, planning, decision making, training, development, flexibility, working under pressure
Technologies
Opera system, PABX, Windows, Internet Explorer, Word
Responsibilities
Assist guests with check-in and checkout, coordinate service delivery, maintain guest relation standards, coach employees, handle guest feedback and requests, up-sell room rates, manage guest mail and phone calls, handle VIP guests, attend daily briefings
Seniority
Mid-level, hands-on supervisor