Recepcionista (temporal) - Anantara Villa Padierna Palace Benahavís Marbella Resort - (Málaga)
Core
Front desk agent responsible for guest check-in/out, room management, cash handling, and delivering exceptional service at a luxury resort.
Role type
Front desk agent (luxury hospitality)
Builds
Guest experiences and operational efficiency at a high-end resort
Domain
Luxury hospitality / Tourism
Deliverable
product features
Required skills
Guest service, check-in/out management, room allocation, cash handling, upselling, foreign exchange, incident resolution, coordination with housekeeping/concierge
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage guest check-in and check-out processes; Assign and manage room availability; Handle cash, billing, and currency exchange; Perform end-of-shift cash reconciliation; Coordinate room changes and guest requests; Assist guests to rooms when needed; Promote upselling and cross-selling opportunities; Resolve guest incidents or escalate to supervisors; Maintain knowledge of hotel services and external resources; Support bell and concierge teams as required.
Seniority
Not specified