Assistant Front Office Manager - Moxy Singapore Clarke Quay
Core
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis to ensure efficient check-in/check-out processes and maximize departmental financial performance.
Role type
Assistant Front Office Manager
Builds
Front office operations for Moxy Singapore Clarke Quay
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Supervision, Guest services management, Conflict resolution, Financial performance monitoring, Policy compliance, Team leadership
Responsibilities
Supervise front desk and guest services staff, Handle guest complaints and disputes, Ensure compliance with front office policies and credit procedures, Collaborate with the Front Office Manager on service improvements, Function as acting manager in the Front Office Manager's absence, Interact with guests to obtain feedback on service levels