Service Administrator
Core
Administrative and commercial follow-up of service activities, acting as a link between customers, technicians, and internal departments.
Role type
Service Administrator
Builds
Service operations and billing processes
Domain
Service management / Operations
Deliverable
dashboards & analysis
Required skills
Service intervention tracking, Billing preparation, Quote management, Contract management support, Customer inquiry handling, Priority management, Process improvement
Responsibilities
Process service interventions administratively, Prepare invoices and credit notes, Support creation and follow-up of service quotes, Monitor contract management opportunities, Answer customer and internal colleague questions, Track priorities and ensure timely dossier follow-up, Identify process improvements and initiate efficiency measures